Please ensure that the water level reaches the pool skimmer before our arrival so that we can start the filtration system and add opening chemicals. If the water level is low, our technicians will prepare the filter system for you to start and add the opening shock and algaecide once you bring the water level up.
For In-ground pools with a solid winter cover
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Please ensure that the majority of the water is pumped off prior to us removing the SOLID Winter Cover.
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We will apply Stow Away cover preservative to keep insects and rodents away and prevent musty odor during summer. The Winter Cover will then be folded and stored in a Rubbermaid tub (not provided)
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We will remove winterizing plugs, install equipment drain plugs and strainer baskets
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We will check and start the filter system (as long as the pool water level is sufficient)
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We will add opening chemicals, including Shock, Algaecide (billed separately)
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We'll check the heater for customers who have one
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We will re-insert the ladder, reset the dive board, and handrail for walk-in stairs (if applicable).
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Please note that we'll try our best to prevent water and debris from the cover from entering the pool, but cannot guarantee it.
Customer Responsibilities
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Please ensure that the electrical power to the equipment area is functioning before our arrival.
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Please drain most of the water off the winter cover to avoid additional charges for crew wait time. The water level must be adjusted to the proper operating level for the system to start.
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Please ensure that all baskets, plugs, and supplies are accessible to our crew upon arrival.
For In ground pools with safety cover or no cover on pool.
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We will remove winterizing plugs.
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Install equipment drain plugs and strainer baskets.
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We will check and start the filter system (as long as the pool water level is sufficient)
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We will add opening chemicals, including Shock, Algaecide, and Revive (a special system start-up additive that helps clear pools with mesh covers or no covers). Chemicals billed separately
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We will check the heater for customers who have one
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We will re-insert the ladder, reset the dive board, and handrail for walk-in stairs (if applicable).
Customer Responsibilities
-
Please ensure that the electrical power to the equipment area is functioning.
-
Be sure the water level is adjusted to the proper operating level before we arrive. The system cannot be started if the water level is not at least close to halfway up into the skimmer.
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Please ensure that all baskets, plugs, and other supplies are accessible to our crew upon arrival.
Above-ground pools with a solid winter cover
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We will remove the SOLID Winter Cover. Prior to our arrival, we kindly ask that the customer pumps off most of the excess water from the cover.
-
We will apply Stow Away cover preservative to keep insects and rodents away and prevent musty odor during summer. The Winter Cover will then be folded and stored in a Rubbermaid tub (not provided)
-
We will remove the winterizing plugs and install the equipment drain plugs and strainer baskets.
-
We will check and start the filter system (as long as the pool water level is sufficient)
-
We will add opening chemicals, including Shock, Algaecide. (billed separately)
-
We will check the customer's heater if they have one.
-
We will re-insert the ladder.
-
Please note that while we will do our best to prevent water and debris from the cover from entering the pool, we cannot guarantee it.
Customer Responsibilities
-
Please ensure that the electrical power to the equipment area is functioning before our arrival.
-
Please drain most of the water off the winter cover to avoid additional charges for crew wait time. The water level must be adjusted to the proper operating level for the system to start.
-
Please ensure that all baskets, plugs, and supplies are accessible to our crew upon arrival.
Above-ground pools with no cover
-
We will remove the winterizing plugs and install the equipment drain plugs and strainer baskets.
-
We will check and start the filter system (as long as the pool water level is sufficient)
-
We will add opening chemicals, including Shock, Algaecide (billed separately)
-
We will check the customer's heater if they have one.
-
We will re-insert the ladder.
Customer Responsibilities
-
Please ensure that the electrical power to the equipment area is functioning before our arrival.
-
Be sure the water level is adjusted to the proper operating level before we arrive. The system cannot be started if the water level is not at least close to halfway up into the skimmer.
-
Please ensure that all baskets, plugs, and supplies are accessible to our crew upon arrival.