123 Fort Covington St. Malone, NY 12953 518-483-0400 800-564-1743 ____________________
1 North Main St. Massena, NY 13662 315-769-8187 877-769-8187
Questions to Ask When buying an Aboveground Pool.. (Click on a tab to see it's contents)
What is the quality of the liner?
Not all liners are the same. Many liners are made with reground vinyl and are not of high quality. The liners that come with our pools are made of 100% virgin vinyl.
What is the thickness of the liner?
When the information on a liner says 20 gauge, they are referring to an average thickness of about 15-16 mil. Our pools include liners that are 20 mil. All of our pools feature a beaded liner. A beaded liner is the best quality aboveground liner to have. The liner in your pool is the item that receives the most stress, skimping here will only cause problems later.
Who performs the installation of the pool?
Often pool companies "hire out" or subcontract the actual installation of a pool. This sometimes provides a cheaper way to get the pool installed, but the quality and accountability may suffer because of this arrangement. If a problem occurs due to workmanship, the warranty process sometimes gets confused in this arrangement. We at Spaulding Pool & Spa install all our pools ourselves and guarantee our work with a one-year workmanship warranty.
What about Insurance Coverage?
Often many "companies" will hire and pay many of their crews "under the table" to keep their costs low. This includes the area of insurance coverage of their workers. We at Spaulding Pool & Spa are fully covered for Workman's Compensation by the First Cardinal Company and for General Liability by the CNA Insurance company. This gives you peace of mind knowing that the crew working on your premises is fully insured. Our insurance agent's telephone numbers can be provided by request.
What about after the sale support?
Many companies have limited operations for their stores, open for limited hours of the day or open only for a few days of the week. This can make it very inconvenient for obtaining information or obtaining necessary supplies. It is very common for companies to close down after the pool season has come to an end. What happens when you have a concern about your pool in the off season and cannot get your telephone messages answered? We at Spaulding Pool & Spa are open year round to be there if you should need us. Our experienced staff participates in ongoing training sessions to provide answers to your questions. We are a locally owned company. This means that when you need service in the years to come you will not have to look to a company in a far off city to try and arrange the work performed.
Should I have my pool installed or should I install it myself?
All of our pool packages are priced in two ways- for we as a company to install, or as a kit for the owners to install themselves. Pool installation for the homeowner can be fairly simple with the accompanying manuals. When we as a company install the pool for you we provide a one-year workmanship guarantee on the installation procedures. This means we will come back and remedy any situation due to installation factors. We have been installing above and inground pools for over 28 years- Our reputation is our spokesman for quality work performed. In our pricing we also include excavation of normal land conditions and all materials necessary for installation (be aware that some pool companies do not include these materials in their installed pricing). We foam coves along with a ground fabric to help insure a secure foundation for your pool and liner. Ask us to tell you why this makes the best type of installation available. Either way you choose, the pool structure and liner warranties are the same when installed according to directions. If you decide to install the pool yourself we provide an installation video for you to use to make the project easier.
Is the pool manufacturer a reputable and established company?
The parent companies of our steel, and aluminum pools are long established companies in the pool industry. In recent years there have been many pool manufacturers that have gone bankrupt or gone out of business, leaving previous purchasers of their pools in a difficult position for obtaining warranty and parts information. Because of our pool manufacturer’s financial strengths and durability they will be around tomorrow to back the pools they sell today. We also use filters and pumps from manufacturers such as Hayward Products and Pentair who have been market leaders for decades. These manufacturers provide parts and services for current models in add with earlier models no longer sold. This means that in the years to come you will not face the problem of trying to find replacement parts for some obscure pump or filter from a manufacturer that was only in business for a few years.
What type of pool are you looking for?
We offer four different lines of aboveground pools. In each line there are round and oval shaped pools each with different sizes available. Round pools are a little less expensive because they do not require the additional bracing that ovals do. The largest round pool (30') will hold over 21,000 gallons of water, while the largest oval pool (21x42) holds roughly 23,000 gallons. Depending on the size and shape of the property where the pool will be installed the shape may not be an important consideration. If you have a long narrow lot, an oval pool may be the best choice.